FAQ

Why are points "pending"?

Points from orders wait for the pending period (Program → Settings) so refunds can be handled. Set the period to 0 days or "on fulfillment" to change this.

Why was a customer not awarded?

Check the customer's tags against the excluded tags, whether the program is enabled, and the plan usage bar (some plans pause earning when the limit is reached).

Can I change the points name?

Yes — Program → Settings. All texts and emails use the new name automatically.

Is my theme supported?

All Online Store 2.0 themes support app embeds and app blocks. Nothing is written into your theme files; uninstalling removes everything.

How do refunds work?

Partial refunds remove a proportional share of the points; a full refund or cancellation reverses them all.